Refund policy
Returns & Exchanges — ALTOE
We want you to love what you wear. If something isn't right, we're here to help.
Returns We accept returns within 30 days of delivery for items that are unworn, unwashed, and in their original packaging with all tags attached.
For hygiene reasons, the following items are non-returnable:
- Briefs, thongs, and all underwear bottoms
- Any item marked as final sale
Exchanges We're happy to exchange bras for a different size or colour within 30 days of delivery, subject to stock availability. Items must be unworn and in original condition.
To request an exchange, please contact us at [your contact page URL] with your order number and the size or style you'd like instead.
How to Return
- Contact us within 30 days of receiving your order to request a return.
- We'll confirm your return is eligible and arrange a free return label, sent to you within 2 business days.
- Pack the item securely and send it back using the label provided.
Faulty or Incorrect Items If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with a photo and your order number. We'll arrange a replacement or full refund at no cost to you.
Refunds Once your return is received and processed, your refund will be issued automatically to your original payment method. Please allow a few business days for this to appear.